Not happy with your order?
Contact us first — we can usually fix things faster. Email support@calmistry.com.au with the subject “Order Issue – [Order #]” and a brief summary of the problem. We aim to reply within 24 hours, 7 days a week.

Most orders arrive on time, but delays can happen.

1. Check tracking: Scan updates can lag 24–48 hrs.
   
2. No movement? If there’s no new scan for 3 business days, email support@calmistry.com.au from the same email used at checkout and include your Order # and tracking link.
   
3. We’ll sort it: We’ll investigate with the courier and provide an update or a solution (replacement/refund as per policy).

Orders are processed within 1 business day and typically arrive within 8–16 business days Australia-wide. You’ll receive a tracking link once dispatched; if tracking hasn’t updated for 3 business days or your parcel is 5+ business days past this window, email support@calmistry.com.au with your order number and we’ll sort it quickly.

We’re here to help—please email support@calmistry.com.au within 30 days of delivery with your Order #, a brief outline of the issue, and photos if something arrived damaged/incorrect. We’ll sort a repair, replacement or refund in line with Australian Consumer Law. For change-of-mind returns, items must be unused and in original packaging (some hygiene items may be excluded). We aim to reply within 24 hours, 7 days a week.

Seasonal & Limited Edition Items
Please note that Christmas items, advent calendars, and other seasonal or limited-edition products are not eligible for change-of-mind returns or refunds. We encourage customers to read product descriptions carefully before purchase. Items will only be eligible for a refund or replacement if they are faulty, damaged, or significantly different from their description, in accordance with Australian Consumer Law.

Once your order ships, we’ll email you a shipping confirmation with a Track & Trace link (check junk/spam just in case). You can also find it in your Calmistry account → My orders. Tracking updates can take 24–48 hours after dispatch. If you haven’t received a link within 1 business day of dispatch, or there’s no update for 3 business days, email support@calmistry.com.au with your Order # and we’ll investigate.

This usually means the parcel hasn’t had its first courier scan yet. After dispatch, scans can take 24–48 hours (longer after weekends/public holidays). It can also happen if a label was created but the parcel hasn’t been picked up, the courier site is delayed, the number has a typo, or you’re viewing the wrong tracking in a split shipment. Please check again after 24–48 hrs; if there’s no update for 3 business days, email support@calmistry.com.au with your Order # and tracking link and we’ll investigate.